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Beantwoord

I switched to another provider, but KPN still charges me.

  • November 27, 2023
  • 3 reacties
  • 42 keer bekeken
Y
Topper

Hello, 

My contract ended on 23 November and I tarnsfered another provider but KPN still charges me.

I could not contact any customuer services.

 

my information is:

 

Admin: removed personal information

Beste antwoord door Thomas van KPN

Hi @Yasen, I don't see a cancellation of your subscription on our end so I'm afraid something went wrong.
I'm not sure what went wrong, but to rectify it you'll have to speak my colleagues of the cancellations department on 0800-0402 to cancel your subscription

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

seann
Topper
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  • seann
  • Topper
  • November 27, 2023

Hello,

Thank you for reaching out, this should not happen at all.

You may contact KPN Support by calling the number: (0800) 0402 or you may visit a local KPN store to help you with this issue.

Make smart decisions, then repeat making smart decisions.
    Y
    Topper
    • Yasen
    • Auteur
    • Topper
    • November 27, 2023

    Hello,

    Thank you for reaching out, this should not happen at all.

    You may contact KPN Support by calling the number: (0800) 0402 or you may visit a local KPN store to help you with this issue.

     

    So can't we solve this problem here? Do I need to call or visit the kpn store?

    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24
    • Thomas van KPN
    • Moderator
    • Antwoord
    • November 28, 2023

    Hi @Yasen, I don't see a cancellation of your subscription on our end so I'm afraid something went wrong.
    I'm not sure what went wrong, but to rectify it you'll have to speak my colleagues of the cancellations department on 0800-0402 to cancel your subscription

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