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Lost my phone and e-mailaddress and moved away from The Netherlands

  • April 23, 2025
  • 4 reacties
  • 45 keer bekeken
T
Nieuwkomer

Hello,

I have lost my phone(I do not rememeber phone or email) and email address. I can’t login and cancel subscribition, because I move from Netherlands. I only rememeber “klantnummer .” Please help me solve this.

 

Admin: removed personal information considering privacy

Beste antwoord door Sanne van KPN

Hi ​@Tomas Vaskevicius and welcome to our KPN Community. That's a tricky situation to be in. 

In this case my advise would be to contact us through Facebook or X. E-mail addresses shouldn't disappear suddenly, so I hope you'll still be able to log into that one. Try several e-mail addresses if you have more than one. 
Also try to see if you can still log into your MijnKPN account or look through any letters you may have received from us that have any of your data in it. Then my colleagues on X or Facebook can help you with this, provided they can verify the account and that you are the owner of the subscription. 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    4 reacties

    Sanne van KPN
    Moderator
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    • Sanne van KPN
    • Moderator
    • Antwoord
    • April 26, 2025

    Hi ​@Tomas Vaskevicius and welcome to our KPN Community. That's a tricky situation to be in. 

    In this case my advise would be to contact us through Facebook or X. E-mail addresses shouldn't disappear suddenly, so I hope you'll still be able to log into that one. Try several e-mail addresses if you have more than one. 
    Also try to see if you can still log into your MijnKPN account or look through any letters you may have received from us that have any of your data in it. Then my colleagues on X or Facebook can help you with this, provided they can verify the account and that you are the owner of the subscription. 

    ~(˘▾˘~) (~˘▾˘)~
    T
    Nieuwkomer

    I have only invoice in which is my customer number. I can’t log in to MijnKPN that is the problem.

    T
    Nieuwkomer

    I need contact on facebook.

    Sanne van KPN
    Moderator
    Forum|alt.badge.img+20

    If you click on the green Facebook word in this and in my previous message then you'll land on our Facebook page! There you can send us a private message and my colleagues can take over from there. 

    ~(˘▾˘~) (~˘▾˘)~

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