Beantwoord

When will I receive my welcome gift?

Forum|Forum|3 years ago
July 12, 2022
6 reacties
192 keer bekeken

zzang
Nieuwkomer

Hello, sorry I am writing in English.

I recently become a new customer of KPN by choosing Philips 43inch TV as a welcome gift.

Internet and TV subscription started from 8th of July (Friday), when the technician came for installation.

I understand track & trace email will be sent after 1 working day of subscription, but I didn’t received the track and trace email about my welcome gift.

When can I expect to receive the track & trace email?

Thank you

Beste antwoord door janwilnl

If you don’t hear anything next week. Please contact Sidekix, they sent the gifts.

You can them on workdays from 8.00 untill 21.00 or saturday from 10.00 until 16.00 on number: 088 - 6237 006

You need to have your information like the confirmation (bevestiging) nearby

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+32

Noordzee
Superuser
Forum|Forum|3 years ago
July 12, 2022

Hallo @zzang ,

Dit welkomstkado wordt naar jou opgestuurd na de 14 dagen bedenktijd. Dus waarschijnlijk ga je het kado rond 1 augustus 2022 ontvangen.

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zzang
Auteur
Nieuwkomer
Forum|Forum|3 years ago
July 12, 2022

@Noordzee , Thanks for the answer, but KPN has changed their policy recently. So no more 14 days will be applied for the welcome gift and it is mentioned that after 1 working day of activation, trace & track email will be sent.

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janwilnl
Forum|Forum|3 years ago
July 12, 2022

I got the email with track en trace a few days after the activation. So i think you should also recieve it soon. The track en trace first said i should recieve it on Friday so was at home for this. But it also said it was not recieved yet by POSTNL. I recieved it a day later on Saturday.

Z

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