Beantwoord

When will I receive my welcoming gift?

Forum|Forum|2 years ago
June 3, 2023
2 reacties
187 keer bekeken

Kambiz
Nieuwkomer

In my subscription there is a Philips TV as a welcome gift. My subscription has started from May 23rd but I didn't receive welcome gift yet. How can I follow up it?

Beste antwoord door GerritS76

Welcome @Kambiz

Usually the gift will be delivered 2 weeks after the subscription has been activated. Since this activation has been done 2 weeks ago (as of June 6th), you will receive a shipping notification shortly.

As far as I've noticed, delivery may take a little longer due to it's success. If you really want to be sure that everything is in order with the free TV gift, I recommend that you enter your details in your KPN Forum Profile. In that case, a moderator (KPN Employee) may want to check whether everything has been handled properly.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

G

GerritS76
Antwoord
Forum|Forum|2 years ago
June 5, 2023

Welcome @Kambiz

Usually the gift will be delivered 2 weeks after the subscription has been activated. Since this activation has been done 2 weeks ago (as of June 6th), you will receive a shipping notification shortly.

As far as I've noticed, delivery may take a little longer due to it's success. If you really want to be sure that everything is in order with the free TV gift, I recommend that you enter your details in your KPN Forum Profile. In that case, a moderator (KPN Employee) may want to check whether everything has been handled properly.

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+23

Maja van KPN
Moderator
Forum|Forum|2 years ago
June 6, 2023

Hi @Kambiz, I see @GerritS76 has already told you that your TV wille be shipper after the 14 days reflection period. That period ends today, so it won't be long now 🙂

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