Where is the warranty certificate for my Nintendo Switch 2?

Hi Thomas, I received the box with an envelope sticked by two sticker inside the box and that envelope only had the letter no certificate. 

I will check with them but do you mean in the box or on the box (outside)?

on the outside box, in the plastic compartment with the shipping label

Unfortunately there is no plastic compartment on the box, only a sticker for the parcel with KPN as sender and me as receiver (address details). I think calling them is the only option then?

Yes, I think that's the best course of action. Can you let us know how this turns out?

Hier hetzelfde. Wel een brief van KPN maar geen garantiebewijs.

EDIT: Zojuist telefonisch contact gehad met Sidekix, zij geven aan dat de brief als garantiebewijs geldt richting Nintendo, dit is niet duidelijk op te maken uit de meegeleverde brief of uit de automatische mail vanuit KPN, in de mail staat dat er naast de brief nog een apart garantiebewijs aanwezig zou zijn maar dit schijnt dus niet zo te zijn. De brief zelf is dus het garantiebewijs, aldus Sidekix.  

That really doesn’t make much sense to me. That letter is very generic and has no information with the serial number etc. of the device I received. Indeed the e-mail says there should be a certificate and emphasises on to keep it safe there isn’t one. The letter is only about how to contact Nintendo. For instance if I give this to someone else, there is nothing for them to prove the warranty. 

Tip: When I called KPN I was told that I might need to get in touch with Nintendo and maybe register with them so I doubt that the customer service on the phone from Sidekix might be tripping. I will give them a call anyways.

Zelfde hier. Alleen een brief van KPN maar geen garantiebewijs. Ook alleen een sticker label op de doos.

Same here. Only the generic letter, no identification of any sort. How do we prove when the console was acquired? Do we need to keep the box around? 

For questions about warranty please contact our partner:

​@Thomas van KPN it seems that there is no warranty certificate for anyone but just the generic letter. I do appreciate your attention and help on this by providing the contact number (it is a bit weird that it differs from the contact info on the letter 0909 0490 444) but I think what people including myself here is more worried about the certificate itself rather than how we can reach to them.

I know because there are some people who wants to sell or gift this device with the certificate which is missing.

So would you also agree to focus on how we can get our certificates from the partner rather than the contact information of them which was shared 3 times already?

Hi Burak, I understand your situation but I can't help you with this

Thanks for letting me know Thomas. Do you know how or who can help us on this one?