After 3 months of waiting for a technician I still didn't have a connection

Hi ​@Vincenzo nasti , welcome to the KPN Community! I completely understand your frustration. You are given an expected installation date, and then you don’t expect to have to wait several additional months.

Based on your story, I expect this concerns a fiber connection. In such cases, it can happen that an address becomes available for ordering a subscription while the final phase of the installation has yet to begin. That in itself does not have to be a major issue, because if everything goes smoothly, the communicated installation date is usually met. Unfortunately, unexpected issues can sometimes arise at the network operator (KPN Network) or with a contracted installer, causing delays. As a provider, we unfortunately have limited influence over this. The contractor determines and communicates the planning, which can sometimes be postponed. This explains why you received weekly emails but were ultimately not contacted.

It is very unfortunate to read that you have had this experience, as it is far from the ideal customer journey. We are aware of this and will take it as a learning point. I wish you a stable and reliable connection with your new provider, and perhaps our paths will cross again in the future.