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Can't connect new modem, no socket near power meter and missing grey cable

  • May 23, 2025
  • 5 reacties
  • 79 keer bekeken
J
Nieuwkomer

I am trying to install my new modem. There is nothing to connect to near the power meter. I have found a 4 prong socket in one of the rooms. The box with the modem does not include a plug that fits there, or a grey cable. I don’t know how to get one.

Beste antwoord door Bastiaan Sahetapy

Hi ​@jnaz,

To me it sounds like you still have an old connection point somewhere in the house. Can you include a picture of the connection point you found?
If not, you can always call Customer Support via 0800-0402. They can help you to make an appointment with one of our technicians.

If you have any questions, feel free to ask them!

Kind regards,

J
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

5 reacties

Bastiaan Sahetapy
KPN medewerker
Forum|alt.badge.img+5

Hi ​@jnaz,

To me it sounds like you still have an old connection point somewhere in the house. Can you include a picture of the connection point you found?
If not, you can always call Customer Support via 0800-0402. They can help you to make an appointment with one of our technicians.

If you have any questions, feel free to ask them!

Kind regards,

Bastiaan Sahetapy | KPN Monteur Noord West
Thomas van KPN
Thomas van KPN
Moderator
Forum|alt.badge.img+24

Hi ​@jnaz, welcome to our community! I see Bastiaan is already asking some excellent questions. Did you manage to find the connection yet?

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
Bastiaan Sahetapy
J
Nieuwkomer
  • jnaz
  • Auteur
  • Nieuwkomer
  • June 6, 2025

Hi everyone. Thanks for the responses. I had a KPN technician visit the house. He had to install a location for me. The house was not ready for self installation.

Jan van KPN
Bastiaan Sahetapy
Bastiaan Sahetapy
KPN medewerker
Forum|alt.badge.img+5

Hi everyone. Thanks for the responses. I had a KPN technician visit the house. He had to install a location for me. The house was not ready for self installation.

Good to hear that everything went well! Hope you will enjoy your internet!

Bastiaan Sahetapy | KPN Monteur Noord West
Jan van KPN
Jan van KPN
Moderator
Forum|alt.badge.img+14
  • Jan van KPN
  • Moderator
  • June 9, 2025

Hi ​@jnaz , glad to hear that a technician came to your house and could install a location! And thanks for letting us know! 

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

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Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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