Cannot connect to the Optic Fiber box, it's located outside of my home

Hi ​@Val017587. Welcome to the KPN Community! It’s great that you’ve already done some research into the fiber situation in your home and in your meter cupboard. As far as I can tell, these are not insurmountable issues, and a KPN technician should be able to handle them just fine.

Luckily, you’ve filled in your details in your profile, so I was able to look up your information right away. I can see that your subscription has already started and that you’ve received a message saying you can connect. But yes, that’s exactly the problem. Within two weeks after the start date, you can request a free installation technician, and we can schedule one quite quickly as well. However, you’ll need to call our helpdesk so they can arrange this together with you.

You can make a callback appointment for this, on a date and time that suits you best. Click on the following link: schedule a callback request. Let me know if the appointment and the installation worked out.