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Antwoord

Customer service doesn't provide help with my questions

  • January 29, 2025
  • 3 reacties
  • 28 keer bekeken
R
Nieuwkomer

Always the promise that I will get called back, never happens. When you call they cannot not help, needs to be the previous colleague. So “ he or she will call you back” but that doesn’t happen.  Still waiting…. Issue not solved, this “ dance” have been going for a month 

done with KPN

Beste antwoord door Jasper van KPN

I can imagine it gets frustrating after telling it multiple times, But without information I can't do anything, like I said, I only know what you tell us.

If you can't tell us more here, the best way is to make a callback appointment on our site.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

Jasper van KPN
Moderator

Hi ​@Reimburse, that doesn't sound like a fun dance! I don't know what the situation is, I don't have any other information than what you mentioned in your message. Can you elaborate? We can think along with you, but we need to know with what.

"Life is measured in achievement, not in years alone" - Bruce McLaren
R
Nieuwkomer
  • Reimburse
  • Auteur
  • Nieuwkomer
  • January 30, 2025

Hello,

 

will be the 6th time telling this to a kpn employee.

Honestly done telling the same . Call if you want to , but will not type the whole story that I have told many times before . 
 

Jasper van KPN
Moderator
  • Jasper van KPN
  • Moderator
  • Antwoord
  • January 31, 2025

I can imagine it gets frustrating after telling it multiple times, But without information I can't do anything, like I said, I only know what you tell us.

If you can't tell us more here, the best way is to make a callback appointment on our site.

"Life is measured in achievement, not in years alone" - Bruce McLaren

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