Beantwoord

Customer service doesn't provide help with my questions

1 jaar geleden
jan 29, 2025 10:21 a.m. UTC
3 reacties
41 keer bekeken

Reimburse
Nieuwkomer

Always the promise that I will get called back, never happens. When you call they cannot not help, needs to be the previous colleague. So “ he or she will call you back” but that doesn’t happen. Still waiting…. Issue not solved, this “ dance” have been going for a month

done with KPN

Beste antwoord door Jasper van KPN

I can imagine it gets frustrating after telling it multiple times, But without information I can't do anything, like I said, I only know what you tell us.

If you can't tell us more here, the best way is to make a callback appointment on our site.

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Jasper van KPN
Moderator
1 jaar geleden
jan 30, 2025 10:48 a.m. UTC

Hi @Reimburse, that doesn't sound like a fun dance! I don't know what the situation is, I don't have any other information than what you mentioned in your message. Can you elaborate? We can think along with you, but we need to know with what.

"Life is measured in achievement, not in years alone" - Bruce McLaren

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R

Reimburse
Auteur
Nieuwkomer
1 jaar geleden
jan 30, 2025 1:09 p.m. UTC

Hello,

will be the 6th time telling this to a kpn employee.

Honestly done telling the same . Call if you want to , but will not type the whole story that I have told many times before .

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Jasper van KPN
Moderator
Antwoord
1 jaar geleden
jan 31, 2025 4:33 p.m. UTC

I can imagine it gets frustrating after telling it multiple times, But without information I can't do anything, like I said, I only know what you tell us.

If you can't tell us more here, the best way is to make a callback appointment on our site.

"Life is measured in achievement, not in years alone" - Bruce McLaren

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