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Hi, I have the same problem with a letter saying “Direct Online Pakket terugsturen" - but I never received one.

No telephone number in the letter and nonpossibility to send an email to KPN - only this online forum… funny way to save costs … so, what do I have to do?

*admin: eigen topic voor je vraag aangemaakt

Hello @CHRWEL, if you never received the Direct Online Pakket, then you cannot send anything back. Can you fill in your profile, so that i can put the right information in our administration.

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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