Fiber optic cable has not been properly installed

Hi ​@GorzkiCukier, welcome to our community, and thank you for choosing us for your internet services.
The first step is to schedule an appointment on the network provider’s website to finalize the installation, provided the infrastructure in your area is ready.
Have you already placed an order with us and is this about an installation technician? Then you can schedule an installation appointment on our website.
If that doesn’t work, please contact us to check the status of your connection. You can easily book a callback appointment (bottom right) with us. We’ll call you at a time that suits you to resolve the issue. This way you can also avoid a potential waiting line.