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Fiber optic connection not ready, already receiving an invoice

  • December 20, 2024
  • 1 reactie
  • 25 keer bekeken
R
Nieuwkomer

​​​​After 2 technician visits at my place, I they installed the fiber glass box and fiber-to-ethernet adapter here, but the adapter connection light only stays at blinking.

 

And now I'm being charged for this whole month.

 

PS: Your contact form is AWFUL. It's made to keep people with problems in a endless loop while never offering a solution nor the option to contact a human.

 

I'm really tying to be your client, but after 4 failed attempts to deliver the SIM card and this whole mess about my home internet I'm seriously considering to pull it back.

 

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1 reactie

Jan van KPN
Moderator
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  • Jan van KPN
  • Moderator
  • December 23, 2024

Hello ​@Romulo, thanks for your message and welcome to the KPN Community :)

I'm sorry to hear about the issues you're experiencing with your fiber optic installation and billing. It's concerning that, despite two technician visits resulting in the installation of the fiber glass box and fiber-to-ethernet adapter, your connection remains inactive, with the adapter's connection light continuously blinking. Additionally, receiving an invoice for a service that's not yet operational is understandably frustrating. You can file a formal complaint with KPN for being charged while unable to use the internet. Use this complaint form to explain your situation clearly.

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