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I moved my subscription from Ziggo to KPN. A few days ago, I received an email related to your internet connection now working! 
I did the installation, but there is no internet currently. I can not get the internet signal. 

 

Can you check it as soon as possible?

Hello @Hacova, the fastest way to get your connection up and running is to call our customer service. There is a free of charge number 0800-0402. An agent from customer support can see what is possibly going wrong and take the needed steps to get your connection up and running.