This is outrageous. Someone visited this morning and said inside all good . Problem may be outside and someone would call me today and then someone from Kpn network called me and said they will send someone from Fiber Optics at 13:00 and I am waiting here leaving my work and no one even bothered to call me or show up .

May I know how long would it take KPN to fix this please otherwise I have to think of other alternatives.

This is the second day I am dealing with this at the cost of my office hours or canceling other plans. The worst thing is that I keep on waiting for very long time during every calls before even I get a chance to talk to teh representative and I am sandwiched among dofferent departments. I don't understand this kind of poor service and hopefully it will be looked into.

Thanks,

Mofizur

Hello @Mofizur and welcome here.

That's for sure not the start we wished for and I understand that you're not happy with this situation. What's the status right now, is your connection finally working or is the situation still the same? If the situation is still the same, I would be glad to have a further look at this. In that case, would you like to fill in your profile and can you let me know once you've done that?