Good Evening,
Even though I installed the connector box, I see only green lights for Ethernet and Power. I don't see the green light for fiber.
You can find these photos related to the problem attached to this message. I would really appreciate it if you could help me right now.
Best Regards,
Burak Bayrak
Hello
Has your internet subscription started yet and did you receive a message by e-mail or SMS that the internet line should be active?
If you haven't received that message yet you’ll have to wait for that.
If you have received it and the line should be active then powercycle the fiberbox and the router.
If that doesn't help call KPN customer service 0800-0402 (mo to fr 08.00 - 18.00, sa 08.00 - 17.00).
Ignore the dutch menu and say to the computer you want to speak to an employee, it should then connect you to one.
Hi
If you have received that notification, and the light will not turn green, call us!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.