Glas LED is off, no connection

Hi KPN,

I switched internet providers to KPN, and the activation date was yesterday (15-04-2026). I received an email from KPN to start my installation (but did not receive an SMS that my connection is  active). I followed the steps and installed the KPN fiberglass-box. The Ethernet lamp is on but the Glas lamp is off. The KPN installation guide in the app says  something is wrong and I should try my installation again.

I have called customer support.
They have arranged for a technician but it’s in 2 weeks time (29-04-2026) which is too long since me and my partner need to work with the internet and I’m burning through my phone data at the moment.

I have also called again, and one customer representative said that KPN has not yet activated my connection and it should be activated by the end of the day (yesterday). I have checked again today by disconnecting the fiberglass-box from power for 2 minutes and re-connecting but it did not do anything.

I have also tried connecting through my old Huawei ONT (Optical Network Terminal) but it also doesn’t have a Glas connection (PON lamp is off, LOS lamp is on).

Do you have any thing else I should try? Please advise!