Skip to main content
Beantwoord

Glasvezel installeren lukt niet, glas-lampje blijft uit en geen internet

  • December 17, 2025
  • 1 reactie
  • 27 keer bekeken
E
Nieuwkomer

Today I tried to install my Internet. I installed the fibre converter as instructed and plugged in the ethernet port and power cable and the ethernet and power cable light turn green. The "glas" cable stays dark and the installation procedure fails. I tried this again 3 times with no luck and no Internet. How do I solve this!!

Beste antwoord door Vikash van KPN

Hi ​@Et2. Thank you for your explanation. It looks like the fiber connection is not getting a signal yet, so the installation cannot be finished.

You can try turning off the fiberbox for 2 minutes. If the light on the fiber cable is still off, I suggest you contact our customer service. They can check the connection from a distance and, if needed, send a technician to connect the fiber.

 

1 reactie

Vikash van KPN
Moderator
Forum|alt.badge.img+23
  • Vikash van KPN
  • Moderator
  • Antwoord
  • December 22, 2025

Hi ​@Et2. Thank you for your explanation. It looks like the fiber connection is not getting a signal yet, so the installation cannot be finished.

You can try turning off the fiberbox for 2 minutes. If the light on the fiber cable is still off, I suggest you contact our customer service. They can check the connection from a distance and, if needed, send a technician to connect the fiber.

 

You Can't Make Everyone Happy, You're Not Pizza

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaardenAccessibility statement