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Help needed with installation KPN internet

  • August 9, 2026
  • 4 reacties
  • 49 keer bekeken
K
Nieuwkomer

Hi

 

I got new internet connection which isn't working after installation. I tried calling 0800 0402 number. It is only in dutch and I don't understand dutch. I waited to see if it connects to an agent but it didn't. The call got cut after 2 minutes. 

 

I scheduled a call back on kpn website. I received a call but they literally cut the call after 1 ring and didn't even let me pick up the call. This is terrible service. I need a way to talk to someone on English who can help 

    4 reacties

    TDN
    Wijsgeer
    Forum|alt.badge.img+13
    • TDN
    • August 9, 2026

    ​@Kiran Yalasangi You can book a free installation technician here

    https://www.kpn.com/service/installatiemonteur

    When you can’t sleep at night, it’s because you’re awake in someone else’s dreams
    K
    Nieuwkomer

    This shows it is 99 Euros to call a mechanic! When I signed up for the internet at store they said the installation help you order will be free if I face any issue!

    AriënC
    Wijsgeer
    Forum|alt.badge.img+11
    • AriënC
    • Wijsgeer
    • August 9, 2026

    If the fault is located after the main connection point, the costs are your responsibility. If the fault is located at or before the connection point, no costs will be charged to you.

    "Je kan met alle ziel en zaligheid ergens aan werken, maar soms is de uitkomst een zaal vol zieligheid." - Ariën
    TDN
    Wijsgeer
    Forum|alt.badge.img+13
    • TDN
    • August 9, 2026

    This shows it is 99 Euros to call a mechanic!

    No, it is free 

    https://www.kpn.com/service/monteur

    Heb je alles geprobeerd, maar lukt het niet? Dan sturen we een monteur. Dat is gratis binnen 2 weken nadat je internet geleverd is.

    Have you tried everything, but it’s still not working? If so, we’ll send out a technician. This service is free of charge within two weeks of your internet being activated.

     

    When you can’t sleep at night, it’s because you’re awake in someone else’s dreams

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