Skip to main content
Antwoord

How do I change my subscription to fiber?

  • October 1, 2025
  • 8 reacties
  • 86 keer bekeken
H
Nieuwkomer

Hello everyone, Im here with very urgent question of mine.

 

I recently moved to different address. My old contract is up to 100mbit per second, but in my new address maximum speed is 4mbit but there is a chance for fiber connection here. The modem I received from KPN is for DSL connections and I think my contract is also not including fiber connections, as far as I know, I need to upgrade my subscription to use fiber connection. But I cant change my speed from manage my subscription, what else I can do? Any help?

Beste antwoord door Sanne van KPN

HI ​@Hkipek and welcome to our Community! Glad to see you got some help already. 😄

If our website says that fiber isn't ready yet then we don't have the option to deliver services through a fiber connection on your address yet, as Flitsend also says. 
4 Mbit/s is not a lot, but calling us could help you go through the options! Maybe Sneller Internet Buitengebied is possible (internet through the mobile network). 

And, for extra information and future readers, here's what KPN access points look like. Should you ever be in doubt. 🙂

8 reacties

Leen59
Wijsgeer
  • Leen59
  • October 1, 2025

Is fiber available at your new address? If so, is it KPN?

H
Nieuwkomer
  • Hkipek
  • Auteur
  • Nieuwkomer
  • October 2, 2025

Fiber is available but when I check from KPN website, it says fiber is not ready with KPN yet. When I searched through providercheck website, I see thare are some providers still possible. It seems like I need to switch providers to use better speed.

Flitsend
Topper
Forum|alt.badge.img+8
  • Flitsend
  • Topper
  • October 2, 2025

Who placed the FTU (Fiber connection point) in your house? Was this KPN or another supplier?

Ik lees daadwerkelijk de algemene voorwaarden voor dat ik akkoord ga.
Sanne van KPN
H
Nieuwkomer
  • Hkipek
  • Auteur
  • Nieuwkomer
  • October 2, 2025

Another supplier

Flitsend
Topper
Forum|alt.badge.img+8
  • Flitsend
  • Topper
  • October 2, 2025

Another supplier

Then it could very well be the case that KPN doesn't deliver fiber internet on your address. 

Ik lees daadwerkelijk de algemene voorwaarden voor dat ik akkoord ga.
Sanne van KPN
H
Nieuwkomer
  • Hkipek
  • Auteur
  • Nieuwkomer
  • October 2, 2025

Okay thank you very much for your answer

Flitsend
Topper
Forum|alt.badge.img+8
  • Flitsend
  • Topper
  • October 2, 2025

And you could always try to call KPN at 0800-0402 to talk options ofcourse. Maybe they have a partnership with this supplier and can still realise it, but I can't promise you that.

Good luck!

Ik lees daadwerkelijk de algemene voorwaarden voor dat ik akkoord ga.
Sanne van KPN
Sanne van KPN
Moderator
Forum|alt.badge.img+20
  • Sanne van KPN
  • Moderator
  • Antwoord
  • October 3, 2025

HI ​@Hkipek and welcome to our Community! Glad to see you got some help already. 😄

If our website says that fiber isn't ready yet then we don't have the option to deliver services through a fiber connection on your address yet, as Flitsend also says. 
4 Mbit/s is not a lot, but calling us could help you go through the options! Maybe Sneller Internet Buitengebied is possible (internet through the mobile network). 

And, for extra information and future readers, here's what KPN access points look like. Should you ever be in doubt. 🙂

~(˘▾˘~) (~˘▾˘)~
H

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaardenAccessibility statement