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How do I get an Emergency Internet Package?

  • January 15, 2024
  • 2 reacties
  • 37 keer bekeken
K
Nieuwkomer

Hello Team

I spoke to KPN Customer Service, they put me on hold 4 times..(20-25 minutes each time) and then no one responds to me..  I have spent more than 4 hours to check if emergency internet package can be sent to my home and what is the expected date. 

Regards

Kunal Modi

 

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2 reacties

XS4-Arjan
Wijsgeer
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  • XS4-Arjan
  • Wijsgeer
  • January 15, 2024

Hi @Kunal Modi , wlkecome to the KPN community, where customers help each other.

If you can’t get through customer service, please update your profile with the relevant private data, so that a KPN moderator can help you.

PS Call the helpdesk after 18:30, then you are helped faster :)

Fritz!Box Fan
Alex van KPN
Alex van KPN
Moderator
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  • Alex van KPN
  • Moderator
  • January 16, 2024

Hi @Kunal Modi, welcome on our forum. 

Did you succeed by contacting us again by calling our free number 0800 0402? 

May I also ask why the emergy packet is needed? Please let me know. 

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