Skip to main content
Antwoord

How to end my subscription?

  • August 28, 2024
  • 1 reactie
  • 56 keer bekeken
M
Nieuwkomer

Hi, I have a subscription for 24 months and it will end 18 of September 2024. I don’t want to renew the subscription, in that case I have to call the service point and inform them so they can cancel it or I don’t have to do anything and after that date it will be canceled itself?

Beste antwoord door Anonymous

Hello @mariasim 

 

If you do nothing the subscription will continue.

You have an 1 month notification period so you are already to late to end it per 18 sep, if you call now and cancel the subscription, the end date will be 28 sep 2024.

Make sure you get a confirmation per mail, if you don't receive it within 1 hour call again (and again) until you get a confirmation per mail. If you don't have a confirmation they later can deny that you cancelled it.

You can reach the KPN customer service  on 0800-0402 (mo to fr 08:00 - 18:00, sa 08:00 - 17:00), just say to the computer that you want to cancel or that you want to speak to an employee.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

A
  • Anonymous
  • Antwoord
  • August 28, 2024

Hello @mariasim 

 

If you do nothing the subscription will continue.

You have an 1 month notification period so you are already to late to end it per 18 sep, if you call now and cancel the subscription, the end date will be 28 sep 2024.

Make sure you get a confirmation per mail, if you don't receive it within 1 hour call again (and again) until you get a confirmation per mail. If you don't have a confirmation they later can deny that you cancelled it.

You can reach the KPN customer service  on 0800-0402 (mo to fr 08:00 - 18:00, sa 08:00 - 17:00), just say to the computer that you want to cancel or that you want to speak to an employee.

Erwin van KPN

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaardenAccessibility statement