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I can't submit my move request, the website gives me an error

  • December 7, 2022
  • 1 reactie
  • 23 keer bekeken
M
Nieuwkomer

Hi,

I am trying to submit a request to move the connection to my new address but getting the below error.

Oeps

Er gaat iets fout bij het ophalen van de gegevens van je thuis abonnement, probeer het later nog eens.

 

Need Help with this.

Thanks

M Upreti

Beste antwoord door Alexandra van KPN

Hi and welcome to our forum @Maneesh.

It's pretty busy at the moment, that's why we didn't assist in your topic sooner. I'm sorry to hear that submitting your request to move your connection didn't succeed. I hope you managed to fix it in the meantime. If not, I'd advise you to call with our customerservice. You can reach them on the free number 0800-0402. That way our colleagues can do the needed verification and will help you right away with your request to move.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Alexandra van KPN
    Moderator
    Forum|alt.badge.img+22

    Hi and welcome to our forum @Maneesh.

    It's pretty busy at the moment, that's why we didn't assist in your topic sooner. I'm sorry to hear that submitting your request to move your connection didn't succeed. I hope you managed to fix it in the meantime. If not, I'd advise you to call with our customerservice. You can reach them on the free number 0800-0402. That way our colleagues can do the needed verification and will help you right away with your request to move.

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