I have not been able to use my internet connection for months.

Hoi ​@PioTar.  Welcome to the community! I have split your question into its own topic. This is a public community, and its strength lies in the members who are eager to think along and help find solutions. If you have a question, please make sure to ask it in English so everyone can participate. We handle topics in the order they are received, ensuring everyone gets assistance fairly.

In your case, it’s best to schedule a callback appointment with our customer service team. A colleague will assist you directly.

Let us know if there’s anything else we can do for you!