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I lost the power cable for my FTU

  • February 17, 2026
  • 3 reacties
  • 59 keer bekeken
Nieuwkomer

Hi,

 

I lost the power supply (energy cable) that turns on the Optic Fiber adapter (not the modem itself. This one is fine). The model is GMC-TK01-XGS2110B.

 

How can i get a replacement?

Beste antwoord door Alex van KPN

Hi ​@alvarosou, welcome to our community. 

​@alvarosou 

Make a socalled "Call Back" appointment and you will be called back by the KPN. Note what the type / model of your modem is. With that the KPN knows what kind of power supply to send to you. Perhaps you need pay for that new power supply ?

This is correct. A new adapter is almost always free of charge. It would have to be an exception for this to have happened to you more often, but I don’t expect that to be the case. So please schedule a call-back appointment as indicated to get this sorted.
Could you let me when it's done?

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3 reacties

JanD
Wijsgeer
  • JanD
  • February 17, 2026

Please call 0800 0402

 

    WMG-N
    Wijsgeer
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    • WMG-N
    • Wijsgeer
    • February 17, 2026

    ​@alvarosou 

    Make a socalled "Call Back" appointment and you will be called back by the KPN. Note what the type / model of your modem is. With that the KPN knows what kind of power supply to send to you. Perhaps you need pay for that new power supply ?

    Tevreden gebruiker van Outlook Express Classic ( https://www.oeclassic.com ) .................................................. "History shows that there are no invincible armies". Iosif Vissarionovitsj Dzjoegasjvili (Josef Stalin, 1878 -1953)
      Alex van KPN
      Moderator
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      • Alex van KPN
      • Moderator
      • Antwoord
      • February 18, 2026

      Hi ​@alvarosou, welcome to our community. 

      ​@alvarosou 

      Make a socalled "Call Back" appointment and you will be called back by the KPN. Note what the type / model of your modem is. With that the KPN knows what kind of power supply to send to you. Perhaps you need pay for that new power supply ?

      This is correct. A new adapter is almost always free of charge. It would have to be an exception for this to have happened to you more often, but I don’t expect that to be the case. So please schedule a call-back appointment as indicated to get this sorted.
      Could you let me when it's done?

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