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I've received the installation package but the optical network terminal is missing

  • 15 oktober 2024
  • 3 reacties
  • 82 keer bekeken
N
Deelnemer

Hi, I ordered a 1gbps FIBER subscription. Today I received the package with equipment but it seems there was an error and the optical network terminal is missing. There is only a DSL modem (KPN Box 12) with ethernet cable and power adapter.


I cannot connect fiber cables in my apartment to this modem. Can you send the missing equipment please?

Beste antwoord door Erik van KPN

nikitap schreef:

Sorry, I think I got too excited to receive the package and missed that there is an appointment with a technician scheduled for next Monday.

Could you please confirm that the technician will be able to install the ONT when they come next Monday? 

 

Hi @nikitap, welcome! We automatically schedule a technician when we deem that the fiber unit installation cannot be done/finished by the customer themselves. So, your appointment for coming Monday means that, indeed, the technician will be installing the ONT and make sure your services are in working order :)

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3 reacties

N
Deelnemer
  • nikitap
  • Auteur
  • Deelnemer
  • 7 reacties
  • 15 oktober 2024

Sorry, I think I got too excited to receive the package and missed that there is an appointment with a technician scheduled for next Monday.

Could you please confirm that the technician will be able to install the ONT when they come next Monday? This is what I currently have:

  • KPN Box received today
  • In my apartment in the meter cupboard, I have blue fiber cable and green fiber cable

thank you!

Noordzee
Superuser
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  • Noordzee
  • Superuser
  • 38044 reacties
  • 15 oktober 2024

Hello @nikitap ,

Call tomorrow between 8.00 and 18.00 with 0800-0402. They can see what the technician will fix in your house next monday.  

 

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Erik van KPN
Moderator
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  • Erik van KPN
  • Moderator
  • 29073 reacties
  • Antwoord
  • 17 oktober 2024
nikitap schreef:

Sorry, I think I got too excited to receive the package and missed that there is an appointment with a technician scheduled for next Monday.

Could you please confirm that the technician will be able to install the ONT when they come next Monday? 

 

Hi @nikitap, welcome! We automatically schedule a technician when we deem that the fiber unit installation cannot be done/finished by the customer themselves. So, your appointment for coming Monday means that, indeed, the technician will be installing the ONT and make sure your services are in working order :)

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