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Hi, I ordered a 1gbps FIBER subscription. Today I received the package with equipment but it seems there was an error and the optical network terminal is missing. There is only a DSL modem (KPN Box 12) with ethernet cable and power adapter.


I cannot connect fiber cables in my apartment to this modem. Can you send the missing equipment please?

Sorry, I think I got too excited to receive the package and missed that there is an appointment with a technician scheduled for next Monday.

Could you please confirm that the technician will be able to install the ONT when they come next Monday? This is what I currently have:

  • KPN Box received today
  • In my apartment in the meter cupboard, I have blue fiber cable and green fiber cable

thank you!

Hello @nikitap ,

Call tomorrow between 8.00 and 18.00 with 0800-0402. They can see what the technician will fix in your house next monday.  

 

Sorry, I think I got too excited to receive the package and missed that there is an appointment with a technician scheduled for next Monday.

Could you please confirm that the technician will be able to install the ONT when they come next Monday? 

 

Hi @nikitap, welcome! We automatically schedule a technician when we deem that the fiber unit installation cannot be done/finished by the customer themselves. So, your appointment for coming Monday means that, indeed, the technician will be installing the ONT and make sure your services are in working order :)

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