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Ik kan geen aansluiten voor de Experia modem vinden

  • September 2, 2020
  • 1 reactie
  • 45 keer bekeken
T
Nieuwkomer

Hoi! Het spijt mij - dit vraag is in Engels - mijn Nederlands is nog niet goed genoeg.

 

I have just moved into a new house. I have already ordered and received a KPN modem in advance - as I was sure all houses would have a way to connect the device. However the previous tenants modem is connected with a coax cable. We looked all over the house for a ISRA, a lasdop or a wandcontactdoos. We looked in the meter cupboard, in the living room, in the cupboard with the coax cable (and all over the rest of the house).

 

I contacted the previous tenant, and the makelaar, but neither of them knew if there was a KPN connection port.

 

I looked all over the KPN website, and I’m not really sure of my next move. The website speaks about the possibility of installing a connection point… but if that costs too much money, maybe I should try cancelling my subscription (while I am still in the two week cancellation window) to avoid the costs associated with installing it (if the landlord will even permit it). Advice welcome!

Met vriendelijke groeten

Beste antwoord door Hanna_

Hi @Terso, welcome on the KPN forum.

How unfortunate that you're unable to find the IS/RA in your house. It's usually close to the front door or near the fuse box. You're only able to apply for a subcription with KPN if your adres shows up in our database of known connections. Meaning that there should be a connection between our powerstation (wijkcentrale) and your house, or there should've been one in the past. Sometimes, previous tenants will remove the IS/RA during renovations. If you want to restore your IS/RA you can look at mijnaansluiting.nl. Wheter there's costs associated with the restoration of your IS/RA depends on the amount of work. I suggest you talk about this with your landlord wheter they want to want to restore the IS/Ra and who's going to bear the costs. 

Furthermore, you can plan in a free mechanic via the link in your confirmation email to come over to take a look and see what is possible. If we're are unable to restore the IS/RA, your subcription will be cancelled automatically since we are unable to deliver our services.  

Let me know if I can help you with anything else. 

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    1 reactie

    Hanna_
    Wijsgeer
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    • Hanna_
    • Oud Moderator
    • Antwoord
    • September 7, 2020

    Hi @Terso, welcome on the KPN forum.

    How unfortunate that you're unable to find the IS/RA in your house. It's usually close to the front door or near the fuse box. You're only able to apply for a subcription with KPN if your adres shows up in our database of known connections. Meaning that there should be a connection between our powerstation (wijkcentrale) and your house, or there should've been one in the past. Sometimes, previous tenants will remove the IS/RA during renovations. If you want to restore your IS/RA you can look at mijnaansluiting.nl. Wheter there's costs associated with the restoration of your IS/RA depends on the amount of work. I suggest you talk about this with your landlord wheter they want to want to restore the IS/Ra and who's going to bear the costs. 

    Furthermore, you can plan in a free mechanic via the link in your confirmation email to come over to take a look and see what is possible. If we're are unable to restore the IS/RA, your subcription will be cancelled automatically since we are unable to deliver our services.  

    Let me know if I can help you with anything else. 

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