Hi @Sambri, welcome to our forum. When the connection drops once a day that can be very annoying. If I understand correctly, you have a fiber connection? Have you also tried to have the NTU without power for 2 minutes? Does that change anything? If it doesn't you can fully fill out your profile and tell me you've done that.

It’s also possible to call 0800-0402, if you call at the moment the connection is down they'll be able to check the connection at the moment the problem occurs. That can help finding a solution.

Hi Jasper,

Thank you very much for your answer.

Yes, I have fiber. I just tried to turn off the NTU, we’ll see if it actually improves the situation.

In any case, I have filled my profile.

Calling the customer service is not that useful. I have tried that last week (luckily the issue happened during office hours), but the connection had been fixed by itself by the time I was talking to anyone, so all checks were OK. An engineer was sent the day after, but the only thing he did was resetting the router to factory settings and that’s it. Issue reappeared afterwards.

P.S: I also have tried using my own router, swapping it with the experiabox. Same intermittent issue is found (and very similar error in the router log, connection to peer is down).

Any other ideas?

THanks for filling out your profile. I've checked the connection, but it's hard to see what happens because it is working now. I do see the disconnects, it looks like they are not caused from the outside. But I don't see any new disconnect, it seems to be working sinds march 1st.  I think it is best to call the customer service to check the connection when it is down, or was just down. I'm looking at the past now, which makes it hard to see what happened and decide what is the best course of action. Via the phone this is easier, because the disconnect just happend when you speak to them.