Hoi,
I am really desperate to get the internet installed at home.
I applied for new internet+tv connection on 3-March and was scheduled for installation on 19-March which is really a long time. I forgot that it was KPN’s policy - installation 2-3 weeks and there was no way for me to request earlier date. They are not willing to improve it.
So the technician schedule was unfortunately rescheduled (no date provided) due to coronavirus. This is understandable.
I have been woking from home using mobile data plan, and i can no longer take it anymore.
I will attempt to install it my self. The installation guide provided was not helpful, so I need someone’s help.
I received the Experia Box v10A.
In the house that I moved to, there is Genexis box and a small box (modem?) beside it. Please see attached photo.
Question: Are these all the boxes/equipments that I need?
However, I do not have the Power cord for Genexis Box.
Will kPN send it to me? or the Genexis box is not needed?
Thanks and I would appreciate any help/feedback.
Best regards,
alrey