I'm not sure if it is an issue with training or what, but it seems like they don't bother to tell their staff to check or update the records for what work has already been done, so every time my problem gets transferred to another person or department, I have to explain everything from zero, and then the same mistakes get repeated over and over again because each technician that they send has to discover from scratch that he can't fix the issue.

One guy says he will tell client service to make another appointment for me and they will call me. So they do but only to tell me to wait another day because my order is "not yet ready" even though it's a few days past the activation date. So I wait, and then make an appointment myself. 

The next guy they send says he can't fix the issue because there will need to be drilling but he will tell client service to arrange an appointment with my landlords builders so they can give permission or oversee the drilling. But then later I just get an email saying I must make another appointment online myself because my issue could not be fixed. So I make an appointment with KPN and my landlords builders, I specifically call KPN to tell them that this appointment is for cable installation and that the previous guy said I must invite the landlord as well etc etc. They act as though they are listening, and an appointment is made.

Then the guy they send comes and pokes around and says no, installing cables is not his job it is a different departments job. So my landlords builders show up and are just told to go away. He then calls someone and says he has made an appointment for me and says they will come on Monday but after he leaves I get another email saying that my problem is unresolved and I must make another appointment online. I never get confirmation whether or not the other department is still coming either so now I don't know if I should make another appointment online or wait until Monday and hope the technician from the other department comes. And even if he does come I wonder if he will have any idea what the problem is that he is here for.

I know there ARE records that exist, because if I push them to check they will eventually do it and go "AAAH I SEE", but then it's not the full story because sometimes the previous technician just doesn't bother logging his work. It's all EXTREMELY frustrating because now more than a month has passed and I still have no internet.

I have had to cancel my account because one guy says I have ZIGGO cables, but then ZIGGO says my address isn't registered and it will take into the new years. Then a different KPN guy who was here for my neighbor comes and has a looks and says actually it will be easy to fix so he convinces me to reapply for KPN. Then the next guy comes and he can't fix it. Then the next guy says he's the wrong department. Honestly I feel like I am being pranked.