Monteur komt niet opdagen (engels)

Hi, today we had scheduled the internet installation at my apartment between 10 and 12 (now we are still on the waiting time). My wife waited the entire morning (actually she is still waiting) at home seated next to the windows and no one showed up (and no one didn't ring the bell).
Around 11 we got a message saying we have to reschedule an appointment next week because the technician came and didn't find anyone at home.
That is impossible since my wife was there no one showed up. At the call center they say they cannot do anything...except schedule a new appointment in 1 week.
In conclusion, technicians lie and KPN don't even call them to ask what's going on.
We have to stay one more week without connection because your technician lied.

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