Beantwoord

My internet isn't working since this morning

Forum|Forum|2 years ago
October 23, 2023
3 reacties
26 keer bekeken

Ankhg
Nieuwkomer

Hi,

My internet is not working since this morning. I tried everything: reset& unplugging the Experia box, the same with the Wifi. Nothing worked. I tried scheduling a visit from someone from KPN, that fid not work. I am calling now at customer service, already 10+ min since i am waiting.

What else can i do ?

Beste antwoord door XS4-Arjan

Hi @Ankhg , welcome to the KPN forum, where customers help each other.

First things first: are you on glass fibre, or on DSL?

If you have glass, have you also tried resetting the glass-modem? It can usually be found in the meterkast, and it is connected to your Experiabox.

If you are on DSL: which lights on the Experiabox are on and which are off?

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+10

XS4-Arjan
Wijsgeer
Antwoord
Forum|Forum|2 years ago
October 23, 2023

Hi @Ankhg , welcome to the KPN forum, where customers help each other.

First things first: are you on glass fibre, or on DSL?

If you have glass, have you also tried resetting the glass-modem? It can usually be found in the meterkast, and it is connected to your Experiabox.

If you are on DSL: which lights on the Experiabox are on and which are off?

Fritz!Box Fan

Like

+22

Jeroen van KPN
Moderator
Forum|Forum|2 years ago
October 27, 2023

Hello @Ankhg, i see you connected the customer service and they did send somebody to your home. I see the problems should be fixed by now. The technician changed your fiber connection box to fix the problem.

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.