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New address doesn't have the fiber optic connection

  • February 17, 2026
  • 1 reactie
  • 22 keer bekeken

Hi, I am currently using KPN glas vezel connection. In the new house, im moving, KPN does not offer glas vezel. Should I now surrender the current router and get a new one for the new house? Also is it possible to start the connection in parallel in the new house before moving from my current house (I mean connection in both houses for a few days?)

 

Beste antwoord door Alex van KPN

Hi ​@Elamathy, welcome to our community. 

First of all it’s important to check whether we can provide internet (and television) at your new address via xDSL. Please enter your postal code on our website to see what is possible: Internet & TV
Having internet at two addresses at the same time with the same subscription is unfortunately not possible. Do you have a mobile subscription with us? If so, you can temporarily upgrade it to unlimited data for one month and use a Hotspot. Another option is to take out a mobile subscription that you can cancel monthly. For this please have a look on our website: Sim only
Let me know if you have any other questions.

 

1 reactie

Alex van KPN
Moderator
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  • Moderator
  • Antwoord
  • February 18, 2026

Hi ​@Elamathy, welcome to our community. 

First of all it’s important to check whether we can provide internet (and television) at your new address via xDSL. Please enter your postal code on our website to see what is possible: Internet & TV
Having internet at two addresses at the same time with the same subscription is unfortunately not possible. Do you have a mobile subscription with us? If so, you can temporarily upgrade it to unlimited data for one month and use a Hotspot. Another option is to take out a mobile subscription that you can cancel monthly. For this please have a look on our website: Sim only
Let me know if you have any other questions.

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