New contract with KPN: connection still not working

Forum|Forum|5 days ago
September 1, 2026
4 reacties
20 keer bekeken

StefanZ99
Nieuwkomer

Me and my partner decided to try out services of KPN Netherlands for a first time and we ended up very disappointed from their service and customer support. Once we were send the contract we also got an email with confirmation that the router would be on our address within a week. Although this was already a long wait for people working from home we decided to be wait it out patiently. Two weeks passes and we have no update on the delivery. We called customer service which at that time assured us that its on the way. Another week passes, keep in mind throughout the time we have to wait we need to keep buying mobile data out of our pockets. On Thursday we called a third time only to be told that we have to wait more because they have no idea what is happening with the delivery and promises us in the meantime they are going to send us a device with 500Gb, which should be delivered on Saturday. Of course a device wasn't delivered on Saturday but Tuesday midday. While installing the device we noticed that instead of the promised 500 Gb we were send 100Gb. Not only this but in the meantime we receive an email stating that our delivery and plan has been cancelled with no explanation. of course we gave them a call, and didn't get any compensation only they told us that they couldn't provide their services on our adress. We are never going back as clients and would never recommend their services to anyone.

Admin: split off and created a new topic for your question

+7

Jocola
Slimmerik
Forum|Forum|5 days ago
September 1, 2026

Me and my partner decided to try out services of KPN Netherlands for a first time and we ended up very disappointed from their service and customer support. Once we were send the contract we also got an email with confirmation that the router would be on our address within a week. Although this was already a long wait for people working from home we decided to be wait it out patiently. Two weeks passes and we have no update on the delivery. We called customer service which at that time assured us that its on the way. Another week passes, keep in mind throughout the time we have to wait we need to keep buying mobile data out of our pockets. On Thursday we called a third time only to be told that we have to wait more because they have no idea what is happening with the delivery and promises us in the meantime they are going to send us a device with 500Gb, which should be delivered on Saturday. Of course a device wasn't delivered on Saturday but Tuesday midday. While installing the device we noticed that instead of the promised 500 Gb we were send 100Gb. Not only this but in the meantime we receive an email stating that our delivery and plan has been cancelled with no explanation. of course we gave them a call, and didn't get any compensation only they told us that they couldn't provide their services on our adress. We are never going back as clients and would never recommend their services to anyone.

Voor de meelezers die de engelse taal niet zo machtig zijn !! Via Google Translate

Mijn partner en ik besloten voor het eerst de diensten van KPN Nederland uit te proberen, maar we waren erg teleurgesteld over hun service en klantenservice. Nadat we het contract hadden ontvangen, kregen we ook een e-mail met de bevestiging dat de router binnen een week bezorgd zou worden. Hoewel dit voor thuiswerkers al een lange wachttijd was, besloten we geduldig af te wachten. Twee weken later hadden we nog steeds geen update over de levering. We belden de klantenservice, die ons verzekerde dat de router onderweg was. Weer een week later moesten we ondertussen zelf mobiele data blijven kopen. Op donderdag belden we voor de derde keer en kregen we te horen dat we nog langer moesten wachten, omdat ze geen idee hadden wat er met de levering aan de hand was. Ze beloofden ons dat ze ons in de tussentijd een apparaat met 500 GB zouden sturen, dat zaterdag bezorgd zou worden. Natuurlijk werd er geen apparaat op zaterdag bezorgd, maar dinsdagmiddag. Tijdens de installatie merkten we dat we in plaats van de beloofde 500 GB slechts 100 GB hadden gekregen. Alsof dat nog niet genoeg was, ontvingen we ondertussen een e-mail met de mededeling dat onze levering en het abonnement waren geannuleerd, zonder enige uitleg. Natuurlijk hebben we ze gebeld, maar we kregen geen compensatie. Ze vertelden ons alleen dat ze hun diensten niet op ons adres konden leveren. We zullen nooit meer klant bij hen worden en zouden hun diensten ook nooit aan iemand aanbevelen.

"Heanig an ‘t löp wa lös" - "Nöalers hebt gien nood, en pochers hebt gien brood"