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New order installation

  • November 18, 2020
  • 2 reacties
  • 14 keer bekeken
sandesh
Nieuwkomer

Hello KPN,

I have requested for KPN internet. They informed me 14 days waiting time during request. I have waited for 14 days and I called them on 14th day and I got shocked by hearing their reply. They said they cancelled my order. KPN is not sent any notification about this. I am too much disappointed with KPN service.

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    2 reacties

    Shyrin van KPN
    Moderator
    Forum|alt.badge.img+18
    • Shyrin van KPN
    • Community Manager
    • November 24, 2020

    Hello @sandesh! Welcome and thank you for your message! I am sorry to hear that your order is cancelled without any notification: this is not how it should be! I want to check what's happened. Can you fill in your zipcode and housenumber, your ordernumber and your date of birth? You can fill this in your profile: only you and the Moderators can see your information. Please give me a sign here, when you have filled in your information, so I can check what is exactly going on.

    Shyrin van KPN
    Moderator
    Forum|alt.badge.img+18
    • Shyrin van KPN
    • Community Manager
    • November 30, 2020

    I hope that everything is sorted out and that you can use KPN Internet now! If not or you have anymore questions, please don't hesitate to inform us.

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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