Hello @sandesh! Welcome and thank you for your message! I am sorry to hear that your order is cancelled without any notification: this is not how it should be! I want to check what's happened. Can you fill in your zipcode and housenumber, your ordernumber and your date of birth? You can fill this in your profile: only you and the Moderators can see your information. Please give me a sign here, when you have filled in your information, so I can check what is exactly going on.

I hope that everything is sorted out and that you can use KPN Internet now! If not or you have anymore questions, please don't hesitate to inform us.