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No fiber connection point in my home for the KPN subscription

  • March 9, 2026
  • 2 reacties
  • 15 keer bekeken
M
Nieuwkomer

“I received a call from KPN to install fiber optic internet in my home, but since I work all day, I couldn't receive the technician at the time. Now I've switched from Ziggo to KPN and I don't have that connection point inside my home. I'm afraid I'll be without internet for weeks because of this.”

2 reacties

XS4-Arjan
Wijsgeer
Forum|alt.badge.img+10
  • XS4-Arjan
  • Wijsgeer
  • March 9, 2026

Hi ​@Maycon , did you choose for “overstapservice”?

Usually the previous telecom provider (Ziggo in this case) only swithces off the internet if the new party (Kpn) has confirmed it’s working.

Fritz!Box Fan
    Jeroen van KPN
    Moderator
    Forum|alt.badge.img+22

    Hello ​@Maycon, welcome to our Community and welcome as a customer of KPN internet. If you choose for KPN with a transfer service, your Ziggo connection won't stop before KPN is active. 
    Now you need to contact our customer service, to get a mechanic for installation. Dial the phonenumber 0800-0402 

     

     
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