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Optic Fiber cable was not installed in my home

  • October 30, 2025
  • 3 reacties
  • 66 keer bekeken
S
Nieuwkomer
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Hi!

There is a fiber optic cable running through my apartment but no one came back to install the connection box. Now when I tried to take out Odido internet and a technician came to install my internet, they said they cannot install the fiber optic box as it is managed by KPN and they will contact them. However, nothing has happened. A month later, KPN sales man came by and when they checked the connection, then in their system it showed it was installed but actually it was not. What am I supposed to do? How will I get it installed?

Beste antwoord door Arjan van KPN

Hey ​@SvenTm. Welcome to the KPN Community! 

From what I understand, it sounds like you have a subscription with Odido that runs via a fiber optic connection. It’s possible that this fiber connection is provided by KPN Netwerk, but that’s a separate company from the one you're currently contacting. This is the KPN Community, which belongs to the provider KPN.

In cases where something still needs to be done with your connection, it's always best to contact your own provider. They can coordinate with the right parties, including KPN Netwerk if necessary.

If you do have a KPN subscription, the best thing to do is to contact the helpdesk by phone. They’ll be able to assist you further. You can make a callback appointment for this, on a date and time that suits you best. Click on the following link: schedule a callback request

3 reacties

huistijger
Superuser
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  • huistijger
  • Superuser
  • October 30, 2025

Hoi ​@SvenTm 

Als het gaat om een glas-abonnement bij Odido dan kun je alleen maar Odido aansturen, de KPN heeft geen abonnement-gegevens van je, dus daar moet Odido voor zorgen

"Als een mens een deugdzaam leven nastreeft, zal zijn eerste daad zijn zich te onthouden van het kwetsen van dieren". Albert Einstein.-- iMac 24 M1  macOS Tahoe 26.3 100/100 Box12b TV+....-ik reageer standaard niet op privé berichten -
WMG-N
Wijsgeer
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  • WMG-N
  • Wijsgeer
  • October 30, 2025

​@SvenTm 

Here you need to contact “KPN Netwerk” who are responsible for the network part of the company.

Try this:

https://www.kpn.com/glasvezelnetwerk/hulp-en-contact

https://www.kpn.com/glasvezelnetwerk/klacht-indienen

Tevreden gebruiker van Outlook Express Classic ( https://www.oeclassic.com ) .................................................. "History shows that there are no invincible armies". Iosif Vissarionovitsj Dzjoegasjvili (Josef Stalin, 1878 -1953)
Arjan van KPN
Moderator
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  • Arjan van KPN
  • Moderator
  • Antwoord
  • October 31, 2025

Hey ​@SvenTm. Welcome to the KPN Community! 

From what I understand, it sounds like you have a subscription with Odido that runs via a fiber optic connection. It’s possible that this fiber connection is provided by KPN Netwerk, but that’s a separate company from the one you're currently contacting. This is the KPN Community, which belongs to the provider KPN.

In cases where something still needs to be done with your connection, it's always best to contact your own provider. They can coordinate with the right parties, including KPN Netwerk if necessary.

If you do have a KPN subscription, the best thing to do is to contact the helpdesk by phone. They’ll be able to assist you further. You can make a callback appointment for this, on a date and time that suits you best. Click on the following link: schedule a callback request

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