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I brought a second Samsung tv with Tizen OS for my bedroom. I get this error when trying to watch any content on the tv. The KPN app loads fine. Before i had a Philips tv with a chrome tv box and this worked fine in the bedroom. 

I have another Samsung tv, slightly older model downstairs which works fine.

Both connect to 5Ghz wifi band.

I have a Fritzbox with fibre and tp link repeaters in the house

I also have a Samsung S9+ tablet with the KPN  app on and this works on any wifi channel, repeater.

What is the problem and is there a fix?

Your Philips had Android-TV for apps. That's ok. Allthough a current new Philips now no longer has that. 

There are problems with the app on a Samsung. Several attemps to fix this were not succesfull. 

Use the receiver with a Samsung. With Tizen there are problems with the current app. Unsolveble. The browser of the Samsung doesn't find the url's.

With an Android-TV or Google-TV systeem it works fine.

Of you're still within 14 days of purchase you may asked the shop to switch to a tv with Android-TV or Google-TV.

with a chrome tv box

You can use this box also with your Samsung

I use a Chromecast Google-TV 4k stick on my Samsung. 

Hey ​@G_B! Welcome to the community. PeterG has already given a very good response with all the information you need. Can you work with that? PeterG correctly indicates that returning within 14 days may still be possible. Is this still an option for you?

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