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No confirmation or delivery date after ordering KPN TV+ Box

  • May 27, 2026
  • 2 reacties
  • 17 keer bekeken
J
Nieuwkomer

The order went throught I printed screen with number alright but until now did not receive any delivery estimate dates or confirmation email. And KPN doesnt provide customer service in English.

Beste antwoord door Maja van KPN

Welcome to the community ​@Ju_bar, even though it's not for a fun reason. I'm sorry to hear you're facing uncertainties with your order 🙁

A part of our website is in English: KPN in English 

When you scroll down, you'll see the option to start a chat with Dot, in orde to schedule a call. If you do so, my colleagues will be able to speak with you in English, and help you with your order!

2 reacties

Maja van KPN
Moderator
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  • Maja van KPN
  • Moderator
  • Antwoord
  • May 29, 2026

Welcome to the community ​@Ju_bar, even though it's not for a fun reason. I'm sorry to hear you're facing uncertainties with your order 🙁

A part of our website is in English: KPN in English 

When you scroll down, you'll see the option to start a chat with Dot, in orde to schedule a call. If you do so, my colleagues will be able to speak with you in English, and help you with your order!

Maja van KPN
Moderator
Forum|alt.badge.img+23

I haven't seen a reply and hope this means you've found help with your order via the English website and/or chat bot 😊If not, please let me know what you have experienced while navigating our website. 

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