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Only NPO 1, 2 and 3 are working

  • September 21, 2024
  • 4 reacties
  • 76 keer bekeken
N
Nieuwkomer

Hello,

I have a problem with digital TV receptor, only NPO 1, 2 and 3 are working. Others are showing a black screen. I tried everything, reboot TV receptor, modem, no luck.

I also tried an other receptor, but it is hanging at 95%.

Please, help me. Thanks,

Beste antwoord door Jasper van KPN

Hi @Nicolas74, welcome to the community. That is an annoying problem. There are several things that can be at play here, one of them is what Peter is describing. Have you contacted that number yet?

Another possibility is another device in the network that is causing interference. If that is the case you can remove all devices from the network, and one by one add them again. When the issue reappears you'll know which device it causing this.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

PeterG
Superuser
Forum|alt.badge.img+35
  • PeterG
  • September 21, 2024

My mother had that problem with her Arcadyan HMB2260. She called kpn and they switched it for the Arris VIP5202. Probleem was solved.

In the meantime she used the KPN iTV app downloaded in her smart-tv.

Number kpn: 0800-0402 No fee. ( <- indien mobiel aantikken om te bellen)

Open: Monday to friday 8:00 till 18:00; saturday till 17:00

With technical interruption 24/7.

Groeten, Peter. Helpende klant. 🐱. Samsung tv (2019); TV+; V10; tel.: Samsung S25 FE.
    Jasper van KPN
    Moderator
    • Jasper van KPN
    • Moderator
    • Antwoord
    • September 25, 2024

    Hi @Nicolas74, welcome to the community. That is an annoying problem. There are several things that can be at play here, one of them is what Peter is describing. Have you contacted that number yet?

    Another possibility is another device in the network that is causing interference. If that is the case you can remove all devices from the network, and one by one add them again. When the issue reappears you'll know which device it causing this.

    "Life is measured in achievement, not in years alone" - Bruce McLaren
      N
      Nieuwkomer
      • Nicolas74
      • Auteur
      • Nieuwkomer
      • September 28, 2024

      Problem solved, I called the support number and we did exactly what you are suggesting.
      Thanks for the responses.

       

      Kind regards,

        Jasper van KPN
        Moderator

        That is good to read, I'm glad it is working again 🙂

        If there is anything else we can do for you, don't hesitate to ask.

        "Life is measured in achievement, not in years alone" - Bruce McLaren

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