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Resetting the pincode for my tv account does not work in the MijnKPN app

  • November 11, 2025
  • 5 reacties
  • 41 keer bekeken
Y
Nieuwkomer
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Hello, I forgot the parental control so i push the button forgot scan the QR code open the link, inloggen in mijnkpn, it s schearching to arrive to this message

 

Something is wrong

It looks like the Reset PIN Code tool is not working at the moment.

 

this is the same for the last 2 months so I call the klanten service during one hour somene try something and didnt succeed until they hang up.

 

I try the factory reset: same thing the pincode is not working.

Beste antwoord door Jeroen van KPN

Hello ​@yoannfilip, if you can't reset the TV pincode by yourself, the best way to get a new pincode is by contacting our customer service. You can make a call me back appointment and then a KPN agent will call you back on a moment that suits you. 

The agent can then reset your pincode and can register a ticket for the servicetool, because this toll should work for you. If calling is a step to far for you because of a possible language barrier? You can also contact KPN by using X or Bluesky or  Facebook messenger and as option Instagram

 

    5 reacties

    L
    Wijsgeer
    Forum|alt.badge.img+9
    • Lvd91
    • Wijsgeer
    • November 11, 2025

    Hi ​@yoannfilip ,

    I think it's the TV receiver's PIN code, is that correct?

    A moderator can check if they can reset the PIN code. Could you please fill out your forum profile? It may take a few days for the moderator to respond.

     

    Jeroen van KPN
    Moderator
    Forum|alt.badge.img+22
    • Jeroen van KPN
    • Moderator
    • Antwoord
    • November 13, 2025

    Hello ​@yoannfilip, if you can't reset the TV pincode by yourself, the best way to get a new pincode is by contacting our customer service. You can make a call me back appointment and then a KPN agent will call you back on a moment that suits you. 

    The agent can then reset your pincode and can register a ticket for the servicetool, because this toll should work for you. If calling is a step to far for you because of a possible language barrier? You can also contact KPN by using X or Bluesky or  Facebook messenger and as option Instagram

     
    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Y
    Nieuwkomer
    Forum|alt.badge.img
    • yoannfilip
    • Auteur
    • Nieuwkomer
    • November 13, 2025

    Hello Jeroen.

     

    I did this and the answer was: "sorry it s not possible to give you or send you another pincode. Have a good day".

     

    So at this end I know the service!

    I even did a reset factory myself without success.

    A pity.

    Jeroen van KPN
    Moderator
    Forum|alt.badge.img+22

    The answer you received surprises me. 
    Luckily it is possible to reset a pincode. You will receive a couple of e-mails with your account number and one with a new KPN TV pincode. 

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Y
    Nieuwkomer
    Forum|alt.badge.img
    • yoannfilip
    • Auteur
    • Nieuwkomer
    • November 14, 2025

    Hello. You are a star. I received my pincode and it s working. Thank you Jeroen

    Jeroen van KPN

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