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Inquiry regarding unapplied multi-product benefits regarding KPN Combivoordeel

  • March 31, 2026
  • 2 reacties
  • 12 keer bekeken
C
Nieuwkomer

Dear KPN Customer Support Team,

I am writing to bring a discrepancy in my recent billing to your attention. I currently maintain a multi-service portfolio with KPN, comprising both a residential broadband (Wi-Fi) subscription and a mobile line registered at the same address.

Upon reviewing my account statement, it appears that the KPN Hussel (combikorting) incentives have not been applied to my current plan. As I meet the eligibility criteria for these converged service benefits, I would appreciate it if you could rectify this omission and ensure that the relevant discounts are retroactively applied to my account.

Furthermore, could you please confirm that my profiles are correctly linked within your system to prevent any future administrative oversights?

Thank you for your prompt assistance. I look forward to your confirmation.

2 reacties

Noordzee
Superuser
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  • Noordzee
  • Superuser
  • March 31, 2026

Hallo ​@CamilloF ,

Voor het aanmelden van jouw producten voor de voordelen van KPN Compleet of Combivoordeel (dat is afhankelijk van hoe oud jouw abonnementen zijn) kun je de voordelen zelf nakijken en aanzetten. Controleer eerst of de voordelen actief zijn via MijnKPN. 

Meer informatie: 

 

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Maja van KPN
Moderator
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  • Maja van KPN
  • Moderator
  • April 1, 2026

Welcome to the community ​@CamilloF, even though it's not for a fun reason. I'm sorry to hear you're facing problems with your benefits 🙁

I see Noordzee has already shared some information and our article about Combivoordeel, did you manage to check if everything is linked correctly? If you need further assistance with this matter, I would suggest you contact our customer service to check if your subscriptions have been successfully linked. You can contact us via Facebook and X, but it's also possible to schedule a phone call, where we will call u back at the time of your preference.  You can request the phone call via our digitale assistent (scroll to the bottom of the page). 

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Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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