AMP Logistics called for a delivery payment of 6 euro's for my phone, acoording to KPN it must be 0.01 euro

Thank you for your reply. I only agreed with them on what I received in the email from KPN. I had to choose a delivery date and time frame. There was no information about an additional fee. Generally, it's not a problem to pay 6 euros, but I think this information should have been clearly and explicitly stated beforehand to avoid misunderstandings. Currently, my new phone still hasn't been delivered because an hour after calling "hello, the PIN pad isn't working, can you pay cash?" I received a second call saying, "The PIN pad isn't working and we won't be coming." However, I also think AMP considers itself the most important company, and it's okay for them to change the date, and the customer has to adapt and wait whenever they can (there's no guarantee it will arrive, as something might be wrong). Or they can give you a date in two weeks, or if it doesn't work for you, "no problem, we'll cancel the order and delivery." This is the first time I've encountered this kind of customer service. I hope the second delivery date will be met.

This is definitely not how things are supposed to go. Please let me know if the delivery works out. And if you still want to proceed, please fill out your profile as previously requested.