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E-sim is activated but not working on iPhone 14 pro

  • December 30, 2024
  • 1 reactie
  • 43 keer bekeken
Nieuwkomer

Today I received email from KPN to activate the eSim, I have activated the eSim as per instruction. It has been activated but not working on my phone. It is giving error/

Beste antwoord door Erwin van KPN

Hi ​@Anna24 . Welcome to the KPN Community. 

Thank you for your message! I'm sorry to hear that the E-sim isn't working on your phone after activation. Let's see how we can get this resolved for you.

Have you read our knowledge base article about E-sim?

My suggestion would be to use the translate function of your browser.

 

If you can't figure it out this way, it's best to schedule a callback appointment.

Contact en klantenservice | KPN (bottom of the page)

 

 

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1 reactie

Erwin van KPN
Moderator

Hi ​@Anna24 . Welcome to the KPN Community. 

Thank you for your message! I'm sorry to hear that the E-sim isn't working on your phone after activation. Let's see how we can get this resolved for you.

Have you read our knowledge base article about E-sim?

My suggestion would be to use the translate function of your browser.

 

If you can't figure it out this way, it's best to schedule a callback appointment.

Contact en klantenservice | KPN (bottom of the page)

 

 

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