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E-sim is activated but not working on iPhone 14 pro

  • December 30, 2024
  • 1 reactie
  • 24 keer bekeken
A
Nieuwkomer

Today I received email from KPN to activate the eSim, I have activated the eSim as per instruction. It has been activated but not working on my phone. It is giving error/

Beste antwoord door Erwin van KPN

Hi ​@Anna24 . Welcome to the KPN Community. 

Thank you for your message! I'm sorry to hear that the E-sim isn't working on your phone after activation. Let's see how we can get this resolved for you.

Have you read our knowledge base article about E-sim?

My suggestion would be to use the translate function of your browser.

 

If you can't figure it out this way, it's best to schedule a callback appointment.

Contact en klantenservice | KPN (bottom of the page)

 

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Erwin van KPN
Moderator
  • Erwin van KPN
  • Moderator
  • Antwoord
  • January 2, 2025

Hi ​@Anna24 . Welcome to the KPN Community. 

Thank you for your message! I'm sorry to hear that the E-sim isn't working on your phone after activation. Let's see how we can get this resolved for you.

Have you read our knowledge base article about E-sim?

My suggestion would be to use the translate function of your browser.

 

If you can't figure it out this way, it's best to schedule a callback appointment.

Contact en klantenservice | KPN (bottom of the page)

 

 

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