I want to switch from subscription to prepaid and there is no option to do that on the app. And I am outside the country to a call back will cost me roaming! What can be done?
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Hey ​
It is true that you cannot change your subscription to Prepaid through the MijnKPN app. The fastest way is to contact our customer service by phone. This can easily be done via a call-back appointment at a time that suits you! Then it will be quickly settled. But you can also contact us through Facebook or X.
I have already taken a quick look at your number and it should not be a problem to change this to Prepaid. But please take into account that you have a one-month notice period.
Reageer
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