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How do i activate my new KPN simcard?

  • November 2, 2023
  • 1 reactie
  • 220 keer bekeken

Hello! So last week I received my kpn sim, although they asked me couple of times on phone if I want to change my number or keep my Lycamobile number.. so I said to keep. Anyway they sent me a bunch of sms about confirmation 'yes' to number 6688 .. but I didnt have my credit and couldn't send the sms through my lyca number.. so when I received the sim I've got message that if I don't answer nothing I receive new number.. so the thing is how do I activate this new number if on the sim there was no new number and this is the second week when I have my kpn sim in my phone but I am not using it... Could anyone help since I don't want to waste anymore time and I want this fixed.. since I will be paying for nothing.

Beste antwoord door Bart van KPN

Hi @Danijs, I understand you already lost your number or not yet. In that case I will advise you to call 0800-0402 as soon as possible so my colleague can fix the issue. 

And I deleted your screenshot. Your mail is visible, not very handy on this forum. But I see you tried to login on MijnKPN for businesses instead of MijnKPN for consumers.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Bart van KPN
Wijsgeer
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  • Oud Moderator
  • Antwoord
  • November 7, 2023

Hi @Danijs, I understand you already lost your number or not yet. In that case I will advise you to call 0800-0402 as soon as possible so my colleague can fix the issue. 

And I deleted your screenshot. Your mail is visible, not very handy on this forum. But I see you tried to login on MijnKPN for businesses instead of MijnKPN for consumers.