I lost my simcard for my subscription and I live abroad.

Hello ​@DianaMorales 

If your phone supports e-sim then you could try this:

Nowadays it is possible to install e-sim by receiving a verification code via email and paying 1 eurocent via iDeal:

Install e-sim without old device

Have you lost your device or has it been stolen? Then you no longer have access to MyKPN, because you activate this on your device using a verification text message. Previously, you had to request a new physical SIM card before you could convert it back to e-sim.

From February 3, 2025, it is also possible to install e-sim via the KPN website: Install e-sim . This way you can still install e-sim on your new phone if you no longer have your old device, without having to request a physical SIM card first. Click on the link above and go through the steps.

Good to know: before we can install the e-sim, we want to be sure that it is you. That is why we check it like this:

• We will email you a verification code that you enter when installing your e-sim.
• We ask you to withdraw 1 cent via iDeal. We use this to check whether the account number matches.

Would you rather not pay 1 cent? Then you can always request a physical SIM card first and then go through the standard e-sim installation process .

 

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