Hello,
I ordered an e-sim subscription but received an actual sim-card.
There is no QR code or any relevant information to actually install the e-sim - only the sim, which obliges me to not be able to use my actual sim. There’s also no phone number anywhere but I received an actual sim card so there should be a number. When or where can this information be found? Everything in the app is in Dutch even after setting the language as English.
Hello
These are the instructions on how to change from SIM to e-Sim:
Als je toestel geschikt is voor e-sim, kun je in de MijnKPN app snel en eenvoudig je simkaart verwisselen voor e-sim.
1. Download of open de MijnKPN app op het toestel waarop je e-sim wilt gebruiken en log in met je KPN ID.
2. Klik op 'Bekijk meer opties' bij het juiste nummer
3. Ga naar 'Simkaart' en klik op ‘Simkaart vervangen’
4. Kies voor e-sim en volg de stappen om e-sim direct te downloaden
Short version in English:
Those instructions are also Dutch probably, hopefully with google translate you can follow them or else ask here.
Hello,
I’ve realised that you’ve linked my e-sim
to the Dutch number I assigned. In order to receive a delivery you only accept Dutch number, but I don’t have any, so I put my friends number and now you keep on calling her.
Can you contact me by email or to my foreign phone number please to sort this asap
Hi
This forum is meant for our community to help eachother, GeSp is a customer just like you.
If you'd like to speak to our customer service you can always call us on 0800-0402
To cancel or change subscriptions you'll need to speak to them as well.
If you have a KPN Shop nearby you can go there as well
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.